Terms & Conditions

Exchange Rates

  1. The alternate currency values are indicative only and may not reflect the exact currency exchange rate available on the day of purchase.
  2. Final transactions in HKD. All amounts in other currencies for reference only.
  1. At any given time, Sparkingstone has thousands of bead types moving through our warehouse. Some of these beads are one off production items which are not manufactured on a continual basis. We import these lines so that our stock is continually interesting and new. This also means that we may not always be able to provide a bead that you have previously purchased.
  2. Whilst we try to keep beads in our catalogue in stock at all times, due various factors this is not always achievable.
  3. If some items on your order are out-of-stock, you order will be shipped without them. If you paid by credit card, you will be refunded for the items out-of-stock, if you paid by bank transfer, you will receive a store credit.
  4. If you would like to be notified of the out-of-stock items, please put a message in the comment box when checking out.
  1. Some of our stock is pre-packed by our suppliers, but not all of it.
  2. If you order multiple packs of one item, chances are you will have them combined in one larger bag.
  3. We are not able to provide our customers with a pre-packing service at this stage.


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