Terms & Conditions
Exchange Rates
- The alternate currency values are indicative only and may not reflect the exact currency exchange rate available on the day of purchase.
- Final transactions in HKD. All amounts in other currencies for reference only.
Stock
- At any given time, Sparkingstone has thousands of bead types moving through our warehouse. Some of these beads are one off production items which are not manufactured on a continual basis. We import these lines so that our stock is continually interesting and new. This also means that we may not always be able to provide a bead that you have previously purchased.
- Whilst we try to keep beads in our catalogue in stock at all times, due various factors this is not always achievable.
- If some items on your order are out-of-stock, you order will be shipped without them. If you paid by credit card, you will be refunded for the items out-of-stock, if you paid by bank transfer, you will receive a store credit.
- If you would like to be notified of the out-of-stock items, please put a message in the comment box when checking out.
Packaging
- Some of our stock is pre-packed by our suppliers, but not all of it.
- If you order multiple packs of one item, chances are you will have them combined in one larger bag.
- We are not able to provide our customers with a pre-packing service at this stage.