FAQ
Do you have a minimum orde requirement?
No, we don't have minimum order restrictions
What types of payment do you accept?
We accept Paypal only and it also supports credit card (VISA, Master Card, American Express). It is because Paypal is very secure and safety.
How to order?
1) Online shop;
2) Email, our order email is sales@sparkingstone.com
Will you confirm my order via email?
Yes, shortly after you place your order online, you will receive an email confirmation. This email will include an Order Confirmation #. We recommend that you print and save it for your reference. For your security, we will only send an order confirmation to the email address you provide. Please be sure to enter your email address correctly to ensure that you receive your order confirmation.
Can I make changes to my order after it has been submitted?
If your order has not yet been shipped, you may email Customer Service at sales@sparkingstone.com.
Return Policy
- We operate a money back guarantee;
- If you are unhappy with the product for whatever reason, please don't open it and contact us to arrange a return and refund within 7 days you recieved the product;
- As shipping costs are not retrievable (unless we shipped the different products). We are unable to refund shipping costs and insurance cost.
Special Offer Code
To redeem special offers online, you will be prompted to enter your coupon offer codes during checkout. After entering offer code(s), offer adjustments will be made to eligible orders at checkout.